23/05/18: Updated to reflect new GDPR policies.
By contacting us by phone email etc. you give consent for us to keep your data for the purpose of contact and or contract as detailed below:
This policy concerns our website www.apex-pest-control.co.uk and any associated content or web property associated with our general trade and transaction
We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation [GDPR] 2018).
3. Your Consent
We take your consent seriously. When you give consent to for us to store and use your data you will get a choice of how we contact you. You can give consent to be contacted by either or email, phone/text.
We collect personal information from emails we receive.
4. What data do we collect from you?
a. Personally Identifying Information.
We collect personal contact information such as your name, address, company name and address, contact details including your e-mail address and telephone number.
b. Account Information.
This includes shipping and billing information. We may also record any preferences you have, such as services regularly provided and terms of payment. With this information, we can fulfil your requirements and better provide you with personalised services.
We maintain records about the services you have requested and/or been supplied. Information about transactions is maintained in our databases, as is information for transactions, which are done, online by Bacs.
d. Email correspondence
Your e-mail address is used to raise and respond to issues and inquiries of all types and to keep in contact with you generally as a service provider.
5. How is your personal data stored?
We take steps to make sure your information is protected and delete it securely when we no longer need it.
6. How your personal data is used
We also use your personal information to manage any agreements between us and to provide the goods or services ordered.
We do not share or sell your information with other services/businesses.
7. Additional Uses
8. Who we share your personal data with
We do not share personal data with any third party.
9. Disclosures required by law
Occasionally, we may be required by law enforcement, government contract administrators, and/or judicial authorities to provide personally identifiable information to the appropriate governmental or regulatory authorities under applicable law or regulation.
We will disclose personally identifiable information upon receipt of a court order, subpoena, or if required to co-operate with law enforcement investigations. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful to the extent permitted by law.
10. Defend our interests
We may disclose your Personal Data acting reasonably if we believe such action is necessary, for example, to protect and defend our rights or property, or to protect the interests of our customers.
Without limiting the above, we may disclose your Personal Data acting reasonably in the following circumstances:
a. To any debt collection agency, credit or fraud monitoring scheme, security agency, or provider of any information relating to you including your personal financial information and details of how you have performed in meeting any obligations you have to us;
b. To any party we have a commercial relationship for the purpose of accounting and auditing;
c. Any disclosure within our Data Protection Act notification registered with the Information Commissioner’s Office; and
d. Any disclosure as permitted under current UK data protection law;
12. Retention and Security of your personal data
We only keep your personal data if there is a legitimate business or legal requirement to do so. We may remove information when it becomes out of date or inaccurate or when properly requested by you (subject to any legal duty we may have to preserve it). We destroy it using secure or certified methods of destruction when no longer needed.
We have put in place procedures and other security appropriate to protect the personal information you share with us.
13. Your rights and choices
You can correct your personally identifiable information yourself by contacting us with a request for your change.
You may ask to have the information on your account deleted or removed; however, because we keep track of certain transaction information, such as past purchases, and other similar information, for legal compliance purposes (including company bookkeeping), we may not be able to delete certain information. If information we hold appears to be inaccurate we will block its use until the position is verified to our satisfaction.
You can contact us for any purpose relating to this Privacy Notice and our uses of your data by contacting firstname.lastname@example.org by writing to us at the following address:
54 Baxter Drive