TERMS OF SERVICE
Apex Pest Control Ltd Company No: 16815959 | VAT Reg No: GB375539265 Registered Address: 54 Baxter Drive, Sheffield, S6 1GH Last Updated: March 2026
1. ABOUT US
Apex Pest Control Ltd is a limited company registered in England and Wales (Company No: 16815959). We are a professional pest management company established in 2016, operating 7 days a week across Sheffield, Rotherham, Barnsley, Pontefract, and Leeds.
We hold the following industry accreditations and registrations:
- BPCA (British Pest Control Association) certified
- NPTA (National Pest Technicians Association) member
- CHAS (Contractors Health and Safety Assessment Scheme) registered
- Public Liability Insurance: £5,000,000
These Terms of Service govern all domestic and commercial pest control services provided by Apex Pest Control Ltd. By booking or engaging with our services, you agree to these terms in full.
2. SCOPE OF SERVICES
Apex Pest Control Ltd provides professional pest management services for residential (domestic) and commercial properties. Services include but are not limited to:
- Treatment and control of rodents (rats, mice, squirrels, moles)
- Treatment and control of insects (wasps, ants, fleas, bed bugs, cockroaches, moths, carpet beetles, cluster flies, silverfish, woodworm, and other species)
- Rodent proofing and exclusion works
- Pigeon proofing and bird deterrent installations
- Commercial pest management contracts
- Pest surveys and identification
- Record of Management (ROM) reports
- BIO survey reports (by arrangement)
- All associated legal pest control documentation
All services are carried out in accordance with Integrated Pest Management (IPM) principles, applicable UK legislation, and the codes of practice set by the BPCA and NPTA.
3. PRICING & THE FIXED-PRICE PROMISE
3.1 Current Pricing All current prices for domestic pest control services are published exclusively on our pricing page at: https://apex-pest-control.co.uk/prices-pest-control/
This page is the sole authoritative source for Apex Pest Control Ltd pricing. Prices are reviewed and updated periodically to reflect current costs and service requirements.
3.2 Outdated Pricing — Important Notice Prices appearing on blog posts, older website pages, third-party directories, Google listings, social media profiles, review platforms, or any other source may be out of date and do not constitute a valid or binding price.
Apex Pest Control Ltd is not obliged to honour any price found outside of the official pricing page, regardless of where it appears or when it was published.
Customers are strongly advised to:
- Check the current pricing page before booking
- Ask us directly for a price if unsure — call or email before the appointment
- Not assume a price based on any other source
Queries about pricing raised after a treatment has been carried out will be assessed against the pricing page current at the time of booking, not any other source.
3.3 Fixed-Price Promise (Domestic) The price quoted to you at the time of booking is the price you pay for the agreed service. There are no hidden charges and no call-out fees.
3.4 Pricing Conditions
- All prices are subject to VAT at the prevailing rate
- Domestic prices are based on a standard 3-bedroomed property unless otherwise stated
- Additional rooms are charged at the published rate per extra room
- Heavy or unusually severe infestations may require additional visits, which will be clearly communicated and agreed before any additional charge is incurred
- Treatments requiring a survey prior to quotation (such as pigeon proofing, woodworm, rodent proofing, commercial premises, and farm/paddock mole control) will be quoted individually following inspection. No work will proceed without the customer’s agreement to the quoted price
- Deposits may be required for jobs with a total value exceeding £250 before work commences
3.5 Commercial Pricing Commercial pest control services are individually priced following a survey and assessment of requirements. Please contact us for a quotation.
4. BOOKING & SERVICE AGREEMENT
4.1 By booking a service with Apex Pest Control Ltd, whether by telephone, email, or any other means, you enter into a service agreement with Apex Pest Control Ltd and agree to these Terms of Service in full.
4.2 The service agreement covers the specific treatment(s) agreed at the point of booking for the property address provided. Any extension of scope (additional rooms, additional pest species, additional visits beyond those included) will be agreed separately.
4.3 Apex Pest Control Ltd operates 7 days a week. Standard working hours are Monday to Friday 8am–7pm and Saturday to Sunday 8am–1pm. Appointments outside these hours may be available by prior arrangement.
5. CLIENT OBLIGATIONS
To enable us to carry out services effectively and safely, the client agrees to:
5.1 Access — Provide clear and safe access to the property, all affected areas, and any relevant entry/exit points at the agreed appointment time. Failure to provide access may result in the appointment being treated as a cancellation (see Section 8).
5.2 Preparation — Follow any pre-treatment preparation instructions provided by our technician or communicated in advance. Failure to prepare the property as instructed may reduce treatment effectiveness and will not entitle the client to a free repeat visit.
5.3 Post-Treatment Compliance — Follow all aftercare and post-treatment instructions provided by the technician. This includes any recommended follow-up treatments, hygiene measures, or structural repairs necessary to resolve the infestation.
5.4 Safe Working Environment — Ensure the property is safe for our technicians to work in, free from hazards, aggressive animals, or any conditions that would prevent safe working.
5.5 Accurate Information — Provide accurate information about the pest problem, the property, and any relevant circumstances (e.g. presence of children, pets, vulnerable persons, or known allergies to pest control products) prior to treatment.
6. GUARANTEES
6.1 Treatment Programme Guarantee Apex Pest Control Ltd achieves a 100% resolution rate for customers who complete the full recommended treatment programme. This guarantee applies where the client follows all technician advice, completes all recommended visits, and complies with all post-treatment instructions.
This guarantee does not apply where:
- The client does not complete the full recommended treatment programme
- The client fails to follow pre or post-treatment instructions
- Re-infestation occurs due to conditions outside the scope of the original treatment (e.g. new entry points, neighbouring infestations, structural issues not addressed)
6.2 Rodent Proofing — 12 Month Guarantee All rodent proofing works carried out by Apex Pest Control Ltd are covered by a 12-month guarantee against re-entry via the proofed access points, subject to the following conditions:
- The guarantee covers only the specific entry points identified and proofed during the works
- The guarantee does not cover new entry points that develop after the works are completed
- The guarantee is void if the proofing materials are damaged, tampered with, or removed by any party other than Apex Pest Control Ltd
- The guarantee does not cover re-infestation resulting from entry points identified at the time of survey that the customer has not rectified, such as drainage faults, or re-infestation arising from attached properties with cavity walls where a neighbouring rodent problem remains untreated
6.3 Wasp Treatments Wasp nest treatments carry a same-season guarantee. If the treated nest becomes active again within the same season following treatment, we will return at no additional charge. This does not cover new nests established elsewhere or nearby on the property.
6.4 No Guarantee Where Advice Is Not Followed Apex Pest Control Ltd cannot accept liability for the failure to fully resolve a pest infestation where the client has not followed the recommended treatment programme or technician advice. In such cases, any guarantee is void.
7. COMMERCIAL CONTRACTS
7.1 Apex Pest Control Ltd provides ongoing commercial pest management contracts to businesses, landlords, and organisations. Commercial contracts are available on a 12-monthly basis and are subject to a separate written contract agreement.
7.2 Commercial contracts include scheduled visits, pest monitoring, and the provision of Record of Management (ROM) reports in accordance with industry standards and any applicable regulatory requirements (e.g. BRC, food safety audits).
7.3 BIO survey reports are available by arrangement and will be agreed as part of the individual contract specification.
7.4 All required legal pest control documentation will be provided as part of the commercial contract service.
7.5 Commercial contracts are invoiced in accordance with the payment schedule agreed in the written contract. Late payment terms apply as set out in Section 9.
7.6 Commercial contract cancellation terms are set out in the written contract agreement. A minimum notice period applies; please refer to your individual contract.
8. CANCELLATION & REFUND POLICY
8.1 Domestic Appointments Clients wishing to cancel or reschedule a domestic appointment must provide a minimum of 48 hours’ notice. Cancellations made with less than 48 hours’ notice may be subject to a cancellation charge.
8.2 No Access If our technician attends the property at the agreed time and is unable to gain access, this will be treated as a cancellation with less than 48 hours’ notice and a charge may apply.
8.3 Prepaid Services Where services have been prepaid, refunds will be issued for services not yet rendered, minus any applicable cancellation fee. Refunds will be processed within 14 days.
8.4 Deposits Deposits paid for jobs over £250 are non-refundable if the client cancels with less than 48 hours’ notice.
8.5 Right to Cancel (Consumer Contracts) Where services are booked remotely (by telephone or online), domestic clients have the right to cancel within 14 days of booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless the service has already been carried out in full with the client’s prior agreement to waive the cancellation period.
9. PAYMENT TERMS
9.1 Domestic services are due for payment upon completion of each visit unless otherwise agreed in writing.
9.2 We accept all major credit and debit cards. Payment by BACS is also accepted.
9.3 Commercial invoices are issued in accordance with the agreed contract payment schedule. Payment is due within 30 days of invoice unless otherwise agreed in writing. Certain contracts at our discretion will be payable on an annual basis to reduce overhead costs and remain competitive whilst providing consistent pest management on site.
9.4 Late payment of commercial invoices may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate.
9.5 Apex Pest Control Ltd reserves the right to suspend services on commercial contracts where invoices remain unpaid beyond agreed terms.
10. LIABILITY & INSURANCE
10.1 Apex Pest Control Ltd holds Public Liability Insurance to the value of £5,000,000. A copy of the certificate is available upon request.
10.2 Apex Pest Control Ltd takes all reasonable professional care in the delivery of its services. However, we cannot accept liability for:
- Pre-existing structural damage, defects, or conditions present before our attendance
- Damage caused by the pest infestation itself (e.g. gnawed cables, contamination, structural damage)
- Re-infestation caused by new entry points, environmental conditions, or neighbouring properties
- Loss or damage arising from the client’s failure to follow pre or post-treatment instructions
- Any factor beyond our reasonable control
10.3 Our liability in all cases is limited to the value of the service provided.
10.4 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
11. FORCE MAJEURE
11.1 Apex Pest Control Ltd shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, extreme weather events, fire, flood, pandemic, epidemic, civil unrest, government restriction, or failure of third-party suppliers.
11.2 In the event of a force majeure situation, Apex Pest Control Ltd will notify the client as soon as reasonably practicable and will use reasonable endeavours to reschedule or fulfil the service at the earliest opportunity.
11.3 Where a service cannot be fulfilled due to force majeure and cannot be rescheduled within a reasonable timeframe, any prepaid amounts for unrendered services will be refunded in full.
12. DATA PROTECTION
Apex Pest Control Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of how we collect, use, store, and protect your personal data, your rights as a data subject, and how to contact us regarding your data are set out in our Privacy Policy, available at: https://apex-pest-control.co.uk/privacy-policy/
13. COMPLAINTS PROCEDURE
13.1 Apex Pest Control Ltd is committed to providing a high standard of service. If you are dissatisfied with any aspect of our work, we ask that you raise your concern as soon as possible so we can resolve it promptly.
13.2 How to make a complaint:
- Email: [email protected]
- Telephone: 0114 349 1098
- Post: Apex Pest Control Ltd, 54 Baxter Drive, Sheffield, S6 1GH
13.3 We will acknowledge your complaint within 2 working days and aim to provide a full written response within 10 working days of receipt.
13.4 If your complaint relates to a treatment outcome, we may arrange a revisit or inspection as part of the investigation process.
13.5 If you remain dissatisfied following our response, you may refer the matter to an independent Alternative Dispute Resolution (ADR) body or seek legal recourse through the courts of England and Wales as set out in Section 14.
14. DISPUTE RESOLUTION
14.1 In the event of a complaint or dispute, clients should contact Apex Pest Control Ltd in the first instance using the contact details in Section 13. We will endeavour to resolve all complaints promptly and fairly.
14.2 If a resolution cannot be reached directly, either party may refer the matter to an appropriate Alternative Dispute Resolution (ADR) body or seek legal recourse through the courts of England and Wales.
15. AMENDMENTS
Apex Pest Control Ltd reserves the right to amend these Terms of Service at any time. The current version will always be published at https://apex-pest-control.co.uk/terms-of-service/. Continued use of our services following any amendment constitutes acceptance of the revised terms.
16. GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. CONTACT
Apex Pest Control Ltd 54 Baxter Drive, Sheffield, S6 1GH Company No: 16815959 | VAT Reg No: GB375539265
Sheffield: 0114 349 1098 Rotherham: 01709 794258 Barnsley: 01226 397691 Leeds: 0113 390 4270 Email: [email protected] Web: https://apex-pest-control.co.uk